What LMS does United Airlines use?

As one of the largest airlines in the world, United Airlines operates a massive workforce of pilots, cabin crew, maintenance personnel, and corporate staff. Ensuring all these employees stay up-to-date with complex regulations, safety protocols, and skill enhancements is a massive undertaking. This is where a Learning Management System (LMS) becomes indispensable. But what LMS does United Airlines actually use to manage this vast training responsibility?

United Airlines utilizes Saba Cloud, an LMS developed by Cornerstone OnDemand (previously known under the Saba brand before the merger). Saba is renowned across industries for its scalability, intuitive interface, and highly customizable features, making it a powerful platform to support large, global enterprises like United Airlines.

Why United Airlines Chose Saba Cloud

Airlines operate in one of the most regulated and safety-sensitive industries. An LMS must not only deliver educational content but also meet strict compliance and record-keeping requirements. Here’s why Saba Cloud fits the bill for United Airlines:

• Scalability: Saba Cloud supports tens of thousands of users concurrently, which is essential for an airline with a global workforce.
• Compliance Tracking: Aviation professionals must complete mandatory training and certification under FAA and international regulations. The LMS’s robust tracking and reporting capabilities make it easier for United to stay compliant.
• Mobile Learning: Flight crews often operate across time zones. Saba’s mobile-friendly design enables learning on the go, even during long layovers or before flights.
• Custom Learning Paths: Crew members, ground staff, and technical teams each require unique sets of knowledge. Saba allows United to tailor learning pathways for every job role within the organization.

Employees at United are presented with interactive modules, video-based lessons, checks for understanding, and simulation environments that recreate real-life work scenarios. The LMS helps them not only learn new skills but also track expired certifications and upcoming recertification requirements.

Streamlining Training Across Departments

From onboarding new employees to ensuring experienced staff maintain industry-required competencies, United Airlines relies heavily on its LMS. Different departments at United make use of the system in distinct ways:

• Pilots: Training modules include changes in aviation procedures, emergency response tutorials, and aircraft system updates.
• Flight Attendants: Courses include customer service best practices, safety drills, and cultural sensitivity training.
• Maintenance Personnel: Technical guidance and compliance modules ensure equipment is maintained to FAA standards.
• Corporate Staff: eLearning focused on data privacy, company policy, and leadership development.

This level of training segmentation empowers each employee to receive relevant, engaging content while helping the airline manage training efficiency across the board.

Integration with Performance Tools

One of the standout features of Saba is its integration capability. United can connect the LMS seamlessly with their human resources and performance management systems. This integration allows the airline to:

• Identify underperforming metrics and suggest tailored training interventions.
• Create succession plans by monitoring skill development and leadership courses.
• Automate the enrollment of employees into essential or time-sensitive training.

In short, the LMS is not just a platform for learning but a strategic part of United’s enterprise performance framework.

Future-Proofing with Data and AI

Saba Cloud also offers advanced features involving artificial intelligence. United Airlines can make use of predictive learning capabilities—wherein the system recommends courses based on job roles, past performance, and emerging industry needs. This proactive method enhances ongoing professional development and prepares employees for future challenges.

Furthermore, data-driven insights and real-time analytics allow training managers to adjust course content, eliminate ineffective modules, and pinpoint areas that need reinforcement—all while enhancing learner engagement.

Conclusion

For a company as complex and customer-focused as United Airlines, managing training across thousands of employees is a formidable task. With Saba Cloud as its Learning Management System, United successfully delivers organized, efficient, and regulation-compliant training programs across multiple domains. The LMS not only improves the capabilities of its workforce but also reinforces the airline’s commitment to safety, service, and innovation in a competitive global market.